Privacy Policy

Iconic Spine - Chiropractic & Physiotherapy Clinic ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, particularly in relation to our communications via WhatsApp Business Services. By interacting with us through WhatsApp or our website, you consent to the practices described herein.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information:

Name

Contact details (e.g., phone number, email address)

Health Information:

Medical history

Treatment details

Other health-related information pertinent to your care

Technical Information:

Device information

IP address

Interaction data related to our communications

2. How We Use Your Information

Your information is utilized for the following purposes:

Service Delivery: Scheduling and confirming appointments Providing reminders and follow-up communications Delivering personalized chiropractic and physiotherapy services

Communication: Responding to inquiries or requests

Sending health tips, newsletters, or promotional materials (with your consent)

Compliance and Legal Obligations: Adhering to applicable laws and regulations

Maintaining records for administrative purposes

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. However, we may share your data in the following circumstances:

With Service Providers: Third-party vendors assisting in our operations (e.g., IT services, appointment scheduling)

Legal Requirements: When required by law or to protect our rights and safety

WhatsApp and Affiliates: Information shared via WhatsApp is subject to WhatsApp's Privacy Policy and may be processed by WhatsApp and its affiliates

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no security measures are entirely foolproof; thus, we cannot guarantee absolute security.

5. Your Rights You have the following rights concerning your personal information:

Access: Request a copy of the data we hold about you

Correction: Request corrections to any inaccurate or incomplete information

Deletion: Request the deletion of your data, subject to legal and contractual restrictions

Objection: Object to certain processing activities

To exercise these rights, please contact us using the information provided below.

6. WhatsApp Business Communications

By communicating with us via WhatsApp, you acknowledge that:

Data Processing:

Your information will be processed according to WhatsApp's terms and policies

Data Storage:

WhatsApp may store data on servers located outside your country of residence

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

8. Contact Us

For questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Address: iconicspine - Lajpat nagar 2 , Central market .Roxy chowk , Delhi-110024

Address; iconicspine- Karawal nagar -D-2/170,Nehru Vihar ,Delhi-110094

Phone: 9871388824 ,8448241080

Email ; iconicspine0@gmail.com